What you receive:

	An on-site hardware support agreement
	Two free preventative maintenance visits per year
	An average maximum response time of three hours
	Loan equipment is available during repair time
	All costs involving part, travel and labor are covered by this agreement

THE BENEFITS

	Minimize downtime
	Maximize system efficiency
	Instant phone hardware support
	Scheduled Preventative Maintenance
	Forecast maintenance budget 12 months in advance
	Free preventative maintenance visits where applicable
	Loan equipment provided where available
	Peace of Mind

The Priority Support Program (PSP)

	A support program suited to your particular requirements
	Access to Micro-Doctors 4-hour response service coordinated by Customer Support
	Full control and easy administration through the use of Field Service Reports
	Cost savings as the PSP plans are charged out at a reduced hourly rate
	Time can be used for a wide range of services from non-contract hardware repair to software installation, support, training and scheduled system management

        Choice of 10, 20, 40 or 70 hour blocks of support

Extra blocks of hours can be purchased as and when required.

Additional Management Services designed to maximize the Client's value from the PSP service hours are also available.

	Logbook Monitored Services - checked on a monthly basis
	Scheduled System Management Meetings - issues presented on a monthly or bi-monthly basis
	Telephone Support is also available

PSP Plan hours are 8:30am to 5:30pm Monday thru Friday (excluding holidays).

The PSP Plan fees are based on:

	A maximum 12-month period with unused hours expiring at the end of this period.
	The expiry period is reset each time a plan is purchased.
	The PSP fee is payable in advance
	The allocated time for an on-site call includes travel to and from the Micro Doctor office in Atlanta.

Scheduled System Management Program

Non-urgent issues presented to an Engineer on a monthly or bi-monthly basis, including those essential to the smooth running of the network.

The initial visit by the Service Engineer entails an overall inspection and system-evaluation. Subsequent monthly visits may entail such procedures as:

	Addressing any issues documented in the Network Logbook.
	Check Backup logs
	Verify and clean-up logging accounts
	Bind fix
	Run scandisk
	Check Disk space/memory usage
	Run security check
	Check Fileserver time-set
	Update virus data files
	Cycle UPS
	Up-date network diagrams
	Workstations-scandisk/defrag/virus check
	General evaluation

Ask for a quote or join a program