FREE technical support

If you're experiencing a problem with one of OUR hardware or software products, please fill out and submit the following bug report form. You may also want to check out our list of known problems.

Personalized Help Desk

This service gives your company its own custom, private tech-support for a wide range of software, hardware and PC accessories. Purchase rechargeable telephone support in blocks of 30, 60 or 90 minutes. This top-quality support service includes installation and troubleshooting.

Purchased minutes expire after one year

Bug Report Form

When you submit your bug report, it will be entered into our database for tracking purposes. It will be associated with the account name under which you accessed this Web. After an initial assessment by our support department, the resolution of the problem is assigned to an appropriate engineer. Periodically we will post notices regarding bugs reported by our customers in the Known Problems section of this page, and tips or workarounds on the Tip & Techniques page.

Please be as specific as possible when describing the problem.

1. What operating system are you using?

    - Select - Windows Vista Windows 7 MS Server 2003 MS Server 2000 MS Server 2008 Windows XP Windows 2000 Windows ME Windows 98 Windows 95 Windows NT 4.0 Windows 3.1 DOS OS2 Unix Novell Other:

2. Please enter a description of the problem:

(example: "Editor doesn't respond to up-arrow under image")

 

3. If the problem causes any error messages to appear,

    please write down the exact text displayed and enter

    it here:

     

We may need to contact you for more information, such as if we have trouble reproducing the problem you described.

 

4. Please provide us with the following information in case

    we need to contact you:

                       

            Name:            

            Phone:     

            E-mail:     

       Known Problems

No new known software problems to date.

If what you want to tell us is really more of a suggestion or a request for enhancement please use our suggestion form instead.

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